Sea Logistics Customer Care Manager - Kuehne+Nagel [Qatar]

 

We are looking for the new leader of our Sea Logistics Team in Doha, Qatar.

Your Role

In this unique opportunity, you will focus on customer satisfaction and growth in this market full of potential. You will lead a team of 3 people, including Customer Care and Sales, while providing a high level of freight forwarding, system and market knowledge.

Your Responsibilities

• As the leader of your team, act as a role model, ensure they are equipped for success and promote their development
• Ensure a best-in-class onboarding for our new customers
• Act as first management contact, as well as first escalation point for our customers
• Regularly evaluate and improve processes internally, and together with our customers
• Promote our solutions throughout our customer portfolio, and foster increased usage
• Monitor, drive and support where needed all local sales activities
• Closely cooperate with the Sea Logistics Operations team to ensure excellent services for our customers
• Ensures delivery against all financial targets and strategic objectives of Sea Logistics in Qatar #LI-KP'

Your Skills and Experiences

• A relevant bachelor’s or master’s degree in a relevant field
• Operational experience in sea freight, gained in a freight forwarding or a shipping company
• Experience in leading people
• Sales or business development experience is an advantage
• Excellent communication skills in English; Arabic language is a plus
• Growth mindset with a strong customer-focus

Good Reasons to Join

At Kuehne+Nagel you are always part of a team, but still have control over how you arrange your own work and your own way of achieving success. Present your customers with the products and services of a company that is the global market leader in logistics in many sectors. In return we offer a wide range of continuing professional development opportunities

About Kuehne+Nagel

With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

CONTACT

Kinga Petersen

0049304036371403

More jobs on https://www.qureos.com/

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