Veeam is a leading provider of backup and recovery software for virtual, physical and cloud environments.
Different Veeam departments take care of every phase of the solution life cycle: development and testing, implementation through an extensive partner network, and technical support in multiple languages.
Veeam builds products to meet complex backup and data management challenges. We work with VMware vSphere, Microsoft Hyper-V and Nutanix AHV virtualization; Windows, Linux and Unix physical systems; Active Directory, Exchange, SharePoint, SQL, Oracle and SAP HANA servers; Amazon, Azure and Google Cloud public clouds; and many other technologies that form the core of modern IT.
Technical Customer Support is our customers’ “hotline.” This is a department that has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers.
We are now looking for Veeam Backup for Cloud & Service Providers Engineer.
Your tasks will include:
- Handling new cases according to the Veeam Service Level Agreement (SLA); providing initial support, diagnosing problems and determining the need for escalation;
Fortifying client relationships focused on 100\% customer satisfaction;
Documenting all customer interactions (emails, calls, etc.) accurately and within SLA in our CRM tool;
Ensuring proper and consistent communication of issue status to customers, sales representatives and senior engineers;
Performing troubleshooting and analysis, including log file investigation.
What we expect from you:
- Fluent English (reading/writing/speaking);
- Good knowledge of Windows Server OS and systems administration;
- Good knowledge of TCP/IP;
- Good knowledge of Microsoft SQL;
- Experience with any of the following will be a plus: Linux / vSphere / Hyper-V / Powershell / SAN;
- Experience in troubleshooting will be a plus;
- Demonstrate analytical and problem solving skills;
- Ability to quickly learn, understand and explain technical information;
- Ability and desire to take ownership of client issues through resolution;
- Excellent time management skills;
- Ability to work in a fast-paced environment
Additional Information
- Benefit from excellent rewards & competitive compensation;
- Premium private health insurance modules for you and your children;
- Personal time off plan to reward your loyalty, and additional 24 working hours for volunteering activities;
- Meal vouchers;
- Create your own benefits package including access to more than 5000 choices;
- Grow your career with ongoing training programs, online learning platforms, Bookster, and many other programs helping you to develop your knowledge and skills set;
- Feel Veeamazing with our wellness program, company-sponsored activities & organized team sports;
- International environment with culturally diverse atmosphere and exposure to large projects;
- Enjoy modern facilities & free refreshments like snacks, fruit, and delicious coffee.
Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
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