Assistant Manager / Manager Business Technology Partnerships [Singapore]

 

[What the role is]

A Digital Transformation Manager is being sought to drive data and digital transformation, change management and tech adoption in the tourism sector. The role involves partnering with stakeholders to enhance operations and experiences, fostering innovation within STB and the industry, and expanding Singapore’s and global innovation and tech network.

[What you will be working on]

Programme Development and Management

• Drive, develop and review initiatives and programmes to support the tourism sectors’ data and digital transformation
• Provide business consultancy services and technology advice to stakeholders to co-develop customised data and digital strategies and proof of concepts (i.e., identify gaps and opportunities in the areas of data and innovation)
• Conduct effective needs analysis through user research and deploy suitable qualitative research methods such as focus group studies and deep dive interviews (e.g. design thinking workshops) to elicit user requirements from stakeholders
• Explain findings (e.g. data, insights) related to specific problem statements and commercial datasets to make conclusions and recommendations
• Conduct feasibility analysis to identify the business problems, requirements and opportunities on business proposals
• Support the administration of collaboration tools/systems
• Manage budget utilisation and cashflow for projects and work with external consultant

Industry development and stakeholder engagement

• Understand the constraints of businesses and drive the potential technological intervention that will be help ease these constrains
• Implement industry engagement and outreach initiatives
• Identify and collaborate with relevant partners who can complement the tourism sector’s digital transformation efforts
• Support the development of regular Tcube content, events and community building initiatives for the tourism sector, by working closely with stakeholders, suitable external consultants and vendors
• Account manage key tourism stakeholders to support their transformation, drive tech change management and encourage adoption of Tcube initiatives
• Keep up to date on the latest technologies and their applicability to the tourism industry
• Oversee and administer grants to financially support industry to adopt technologies

[What we are looking for]

• Showing good business acumen, analytical thinking and judgemen
• Working effectively with stakeholders outside STB
• Working effectively within STB to achieve results
• Being innovative and learning continuously
• Serving with heart, commitment and purpose

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