O2C Executive [Vietnam]

 

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O2C Executive

YOUR TASKS AND RESPONSIBILITIES

• Fully in charge of order processing, invoicing, credit note/debit note processing, handling returns and customer complaints.
• Analysis of AR information, security valuations, terms, and conditions of the credit request to ensure that approved applications are appropriately structured to minimize the risk of default and loss, while supporting business growth goals.
• Collaboration and communication with internal interfaces within Supply chain and Warehouse management in order to ensure sufficient product supply and on-time delivery to customers.
• Work closely with business units, specifically sales to enhance the customer experience and ensure all channels are covered for possible customer experience issues
• Continually track achievement of O2B levels (e.g., perfect order, CFR, …) and be responsible for continuous operational improvement in alignment with Finance, SCM and Marketing team to ensure targets are being met and efficiencies are being captured
• Maintains customer satisfaction by providing problem-solving resources, initiating corrective actions.
• Maximizes customer operational performance by resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
• Determines customer service requirements by maintaining contact with customers; forming focus groups; benchmarking best practices; analyzing information and applications.
• Improves O2C quality results by studying, evaluating, and re-designing processes (including ISO); provide input for continuous improvements; monitoring and analyzing results; implementing changes.
• Accomplishes information systems as needed: customer database monitoring; analyzes and evaluates sales information data for accurate sales analysis on products, group of customers requested by Management Team.
• Support local projects in transformation, support activity split as necessary
• Complaint management support in receiving customer complaints and forwarding the complaint to relevant function for further action, and follow up with the reply and closing of the complaint
• Safeguard compliance and ensure adherence to internal and external regulations.
• Process tax payment for custom clearance on import export activities

WHO YOU ARE

• A degree in a business-related discipline, a minimum of 3 years progressive experience in a process-oriented environment gained at a leading multinational company, including knowledge about Order-to-Cash best practices
• Capabilities with experience in working in a diverse, multi-cultural, cross functional setting, coupled with advanced understanding of all common operational business processes related to Order-to-Cash services
• Good understanding of systems and preferably having experience in using SAP SD module
• Self-motivated person and having positive attitude towards work
• Ability to build good customer relation and have good follow up skill
• English Proficiency: Good, able to communicate in English effectively, both verbally and in writing.

Application Period:

07/06/2023 to 07/20/2023

Reference Code:

796859

Division:

Pharmaceuticals

Location:

Vietnam : Ho Chi Minh City : Ho Chi Minh City

Functional Area:

Supply Chain Management

Position Grade:

unknown

Employment Type:

Work Time:

40 hours

Contact Us

Address

Telephone

E-Mail

Bayer Vietnam Ltd.
Human Resources Vietnam
106 Nguyen Van Troi Street, Phu Nhuan District
70000 Ho Chi Minh City, Vietnam

+63 85485800

mark.lac.ext@bayer.com

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