Manager of Flights Inventory
Product: Educational Tours US & CA
Location: Zurich/Switzerland
spirit and energy of a small business. We look for thinkers and doers – creative, collaborative, and
motivated people who are excited by education and travel.
EF Education First, the world leader in international education, is looking for a passionate, organized,
and hardworking Manager to lead one of our Flights Inventory Teams. In this role, you will be a member
of an energetic, multinational team and report to the Director of Flights Inventory for EF Educational
Tours.
The ideal candidate is willing and open to develop strong staff management skills, skilled at motivating a
newly developed team and committed to setting the team up for success to ensure every EF Educational
Tours’ traveler has the best possible flight at the best possible cost.
What you’ll be doing
Who you are
About EF
At EF we believe that the world is better when people try to understand one another. Since 1965, we
have helped millions of people see new places, experience new cultures, and learn new things about the
world and about themselves.
Our culturally immersive education programs—focused on language,
travel, cultural exchange, and academics—turn dreams into international opportunities.
When you join EF, you join a multicultural and diverse community working across more than 600 schools
and offices in 50 countries, all with one shared mission of opening the world through education.
Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to
work every day.
EF is proud to be an equal opportunity employer and we are committed to inclusion and
belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and
everything else that makes you unique.
Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston,
London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more
at https://www.ef.com.
Product: Educational Tours US & CA
Location: Zurich/Switzerland
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A career with EF combines the support and opportunity of a large international organization with thespirit and energy of a small business. We look for thinkers and doers – creative, collaborative, and
motivated people who are excited by education and travel.
EF Education First, the world leader in international education, is looking for a passionate, organized,
and hardworking Manager to lead one of our Flights Inventory Teams. In this role, you will be a member
of an energetic, multinational team and report to the Director of Flights Inventory for EF Educational
Tours.
The ideal candidate is willing and open to develop strong staff management skills, skilled at motivating a
newly developed team and committed to setting the team up for success to ensure every EF Educational
Tours’ traveler has the best possible flight at the best possible cost.
What you’ll be doing
- Overseeing all flight bookings for the EF Educational Tours team.
- Setting and implementing workflows and processes between the Educational Tours Travel team and counterparts in Sales, Land Operations and Finance.
- Planning, evaluating, and improving the efficiency of business processes and procedures to enhance speed and quality.
- Ensuring quality itineraries are being provided to deliver on customer and product expectations.
- Gaining in-depth knowledge of airline contracts and the GDS (Amadeus and Sabre) to ensure all flight options are being considered and the best itinerary is secured.
- Establishing strategic, realistic, and motivating goals for the entire team as a whole and for individual staff based on pertinent business, financial and historical information.
- Working with the Director on budgeting and Key Figure Reporting preparation.
- Coordinating resolutions for escalated issues from Sales Directors, Land Operations and Airline
- Partnership Managers.
- Supervising a team of up to 13 full-time Flight Coordinators.
- Acting as part of the itinerary review process across your team and approving over budget flights as needed.
- Providing ongoing support, training, and development for Flight Coordinators who report to you.
- Assisting the larger Travel management team with training and development support for staff as needed.
- Working closely and collaboratively with several stakeholders at all levels of the business.
- Supporting your fellow Travel teammates with other assignments as necessary to ensure that flights are delivered on time, on budget and within quality guidelines
Who you are
- highly collaborative, excited to work with a team to achieve high results
- comfortable making decisions, and communicating clearly between relevant parties
- able to work on immediate tasks while planning for the future
- competitive and goal driven as an individual and embody a “nothing is impossible attitude” when it comes to helping your team achieve its goals
- a strong communicator who is able to raise concerns, challenge colleagues, and propose solutions in constructive and tactful ways
- a coach who loves to develop and retain talented staff
- a forward-thinking and technology-driven, passionate about harnessing the power of emerging
- technologies
- a strategic leader who will bring drive, passion, and inspiration to the role
- flexible and understand that the travel industry is unpredictable, and you are excited to ride the highs and lows
- someone who possess a strong sense of financial stewardship
- a teammate who comes to work every day with a work hard and have fun attitude!
University or similar post-secondary degree, with a tourism, hospitality, or logistics focus- preferred.
- Previous experience working or studying in an international environment is preferred.
- Experience in the Travel or Airline industry with GDS (Amadeus or Sabre) knowledge an advantage.
- Minimum 2 years’ experience in leadership role with staff management responsibilities.
About EF
At EF we believe that the world is better when people try to understand one another. Since 1965, we
have helped millions of people see new places, experience new cultures, and learn new things about the
world and about themselves.
Our culturally immersive education programs—focused on language,
travel, cultural exchange, and academics—turn dreams into international opportunities.
When you join EF, you join a multicultural and diverse community working across more than 600 schools
and offices in 50 countries, all with one shared mission of opening the world through education.
Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to
work every day.
EF is proud to be an equal opportunity employer and we are committed to inclusion and
belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and
everything else that makes you unique.
Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston,
London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more
at https://www.ef.com.
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