CCTV Control Room Operative
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Location: CHANEL Head office, London
Reports to: Jaye McLeod
Contract Hours: 09:00 – 18:30
Your role @CHANEL:
We are pleased to announce that we have an exciting opportunity for a Security CCTV Control Room Operator to join the most iconic luxury retail brand in the world. The successful candidate will be responsible for managing the CCTV and building operations of our Atelier boutique hours and overseeing via CCTV multiple Chanel sites across the U.K and Ireland.
What impact you can create at Chanel:
- Ensuring all security discrepancies are reported to the Loss Prevention Manger
- Monitoring and reviewing the CCTV from the CCTV Control Room across various sites within the CHANEL portfolio, monitoring any suspicious activity, threats to the business and the movement of staff, visitors, contractors
- Auditing of the CCTV systems to ensure all cameras are always fully operational for all CHANEL sites and liaising with our Security Integrator for engineer callouts
- Managing the Security diary ensuring that all security bookings and contractor works are properly recorded and that where necessary contract security is booked and in place for contractor supervision
- Maintaining the Daily Occurrence Log sheet, continually updating the log with all relevant occurrences throughout the day with information such as visitors, contractors, incidents
- Responsible for carrying out security searches at the Security Window of all staff members who have access to the Boutique or Back of House areas, checking staff/contractors’ personal bags and requesting they empty pockets
- Managing the CCTV Control Room equipment such as Security Radios (ensuring they are charged at end of shift and distributed to guards at the beginning of shift and assigning the security channel) distributing the Security iPads to guards, management of all Security Logbooks and Files such as Lost property log
- Overseeing and managing the all Access Control. Creating new access control cards for new starters, capturing photos, deleting lost cards, and issuing new ones, periodically deleting leavers from the system, and liaising with our security providers to ensure the system is operating correctly at all times.
- Supervising and leading the onsite security officers
- Overseeing delivery and collections from external courier services during trade hours
- Making sure that security checks and balances are in place
- Assisting the Boutiques to ensure they are complying with all security and safety aspects
- Monitoring of the Intruder Alarm and Fire alarm, and upon activation of said systems investigating the cause and coordinating with the Security Team to either resolve the issue in the event of an intruder alarm activation or fire evacuation
What you will bring to the role:
- Experienced in the security sector, including being in possession of a valid CCTV Operators license and a good working knowledge of the use of CCTV equipment
- Ability to communicate effectively both verbally and in writing
- Excellent Customer Service skills
- Computer literate with good knowledge of MS Office
- Knowledge of access control systems desirable
- Experience conducting internal and external investigations and liaising with Law enforcement
- Work effectively and efficiently within the team, ensuring good time management at all times
- Apply a helpful and courteous manner towards both customers and colleagues, being reliable, supportive, and flexible as the business demands
- A proactive and creative approach whilst bringing new ideas to the table to support the operational needs
- A flexible approach to ajust to the demands of the business and new security requirements which maybe implemented
You are energized by:
- Working in a highly collaborative and Global environment
- Creating a safe environment for all, always delivering an outstanding experience
- Providing a trusted presence for all you meet through excellent service
- Continual development in the pursuit of providing an ever more effective loss prevention capability
- A curiosity in the latest developments in the industry
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
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