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Lead Hostess Job Responsibilities
- Relate with clients when they arrive and when they are leaving.
- Thank clients for their patronage when they are leaving.
- communicate with customers while they wait for their drink and food orders.
- Ensure complete and consistent cleanliness of the hostess area.
- Be available to answer calls and greet guests.
- Provide assistance to servers with tallies at shift ends
- Supervise host book efficiently and oversee client's seating arrangements
- Handle clients amicably and with understanding whether they have reservations or not
- Make a great and impressive first impression on clients
- Schedule reservations for guests both in person and over the phone
- Communicate with supervisors or management on any issue related to customers
Requirements
- Education: High School Diploma
- Experience with SevenRooms Management Software, alcohol, and bookings is required.
- Working experience in related fields, like the hospitality industry or hotel, is added advantage
- Possess IT skills in MS Excel and MS Word
- Possess top-notch communication skills in the local language, both in written and verbal forms
- Ability to properly maintain inventory
- Possess competence at filling all guests’ supplies
- Ability to manage complaints tendered by clients
- Ability to relate well with other members of staff towards excellent service delivery to clients
- Ability to maintain consistent cleanliness of the dining room serving stations
- Ability to answer telephone calls in the most diplomatic and soothing manner
- Possess excellent knowledge of room, restaurant, and bars services
- Ability to address all issues related to guest service.
Job Type: Full-time
Salary: Up to AED7,000.00 per month
Education:
- Bachelor's (Required)
Experience:
- fine dining: 1 year (Required)
- high end restaurant: 3 years (Required)
Expected Start Date: 22/05/2023
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