Utilities Dispatcher
Classification Title: Administrative Support Specialist 1
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Location: 6730 142nd Avenue North, Largo, FL 33771
Schedule: Sunday - Thursday; 8:00 a.m. - 5:00 p.m.
Apply to be a proud member of Pinellas County’s Utilities Maintenance Division. In this role you will operate a variety of communication equipment including two-way radios, pagers, cell phones, and personal computers in order to receive, prioritize, schedule and dispatch emergency and non-emergency Utility calls for service. In addition, this role coordinates with internal and external agencies, vendors, and equipment for field crews.
Our Benefits Rank #1
- Health, vision, prescription, dental, life insurance, and a flexible spending account (FSA) option. Click here for more benefits details.
Biweekly Medical Plan Premiums:
Employee Only: $12.12
Employee and Spouse or Domestic Partner: $139.97
Employee and Child(ren): $111.66
Family: $229.32
- 9-11 paid County holidays; 2 floating holidays and 2 personal days (pro-rated); annual leave (accrue 15 days in first year)
- Florida Retirement System , Employees contribute 3% and the county contributes 6.3% for regular status employees enrolled in the FRS Pension Plan.
- See contribution breakdown on FRS.
- 457 Deferred Compensation Plan
- Tuition Reimbursement
- Receives and prioritizes emergency requests for information or assistance by operating radio consoles, telephones, and computers.
- Responds to public inquiries and complaints in a courteous manner; resolves complaints in an efficient and timely manner.
- Locates the area of emergency on GIS map; routes calls to the appropriate crew.
- Enters and accesses information relating to the incidents in Cityworks, SAP, and GIS or current Work Management System.
- Operates computers to research past history of location and relays to the crew on site.
- Monitors building security equipment.
- Updates dispatch log with pertinent information.
- Monitoring multiple radio channels at one time.
- Work alone during staffing schedule shortages.
- Must be able to work during manmade or natural disasters.
- Must interact and collaborate effectively with a variety of team members.
Position Specific Requirements
Experience – professional experience as a dispatcher, skilled utility worker or customer service representative.
- High school diploma and 3 years of experience as described above; or
- Associate degree in a related field and 1 year of experience as described above; or
- Bachelor’s degree within a related field and some experience as described above.
- Possession and maintenance of a valid State of Florida Driver's License upon hire with eligibility based upon evaluation of a Motor Vehicle Record (MVR) driving report.
- Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.
Highly Desirable
Experience in receiving and prioritizing work requests for information or assistance by operating a two-way radio, telephone, and computer.
- Knowledge of Cityworks, SAP, and GIS.
- Dispatcher Experience.
- Utilities Experience.
Knowledge, Skills and Abilities
- Ability to prioritize calls according to urgency.
- Ability to work independently with minimal supervision.
- Ability to track and monitor department crews by radio, telephone, in person, or utilizing GIS.
- Ability to communicate clearly to inform crews of type and location of work to be performed at each job.
- Ability to respond to calls from the general public regarding water and sewer service in emergency and nonemergency situations
- Ability to create a service request to dispatch crews to a specific site utilizing work management systems
- Skill in the application of quality customer service;
- Skill in the operation of automated office equipment.
- Ability to use and be proficient in computer applications and software;
- Ability to understand and follow oral and written instructions and to express oneself clearly and concisely,
- orally and in writing, and to communicate effectively with internal and external departments, customers, and
- Active Learning: Working with new material or information to grasp its implications.
- Active Listening: Listening to what others are saying and asking questions as appropriate.
- Basic Math: Adding, subtracting, multiplying, or dividing quickly.
- Cooperation: Establishing and maintaining positive working relationships with those contacted in the course of work.
- Mechanical/Technical: Safely operating diverse office equipment including computers, copiers, fax machines, calculators, and telephones.
- Service Orientation: Actively looking for ways to help people.
- Ability to multi-task by working with multiple software packages simultaneously.
- Direction and Instructional Comprehension: Interpreting a variety of instructions furnished in written, oral, diagram, or schedule form.
- Oral Expression under Duress: Communicating information and ideas through speech so others will understand in stressful situations.
- Written Expression: Communicating information and ideas in writing so others will understand.
- Reading Comprehension: Reading and interpreting documents.
Physical/Mental Demands
This is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly. Additionally, the following physical abilities are required:
- Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
- Grasping: Applying pressure to an object with the fingers and palm.
- Handling: Picking, holding, or otherwise working, primarily with the whole hand.
- Visual ability: Sufficient to effectively operate office equipment including copier, computer, etc.; and to read and write reports, correspondence, instructions, etc.
- Hearing ability: Sufficient to hold a conversation with other individuals both in person and over a telephone; and to hear recording on transcription device.
- Speaking ability: Sufficient to communicate effectively with other individuals in person and over a telephone.
- Mental acuity: Ability to make rational decisions through sound logic and deductive processes.
- Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
- Repetitive motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
- Standing: Particularly for sustained periods of time.
- Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
Working Conditions
- Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.
This position has supplemental questions. If unable to complete all questions, you may save your answers as a draft during the application process and return at any time prior to the closing date. Please note that the application is complete upon final submission.
