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Junior Front of House Manager
Job Overview: We are seeking a highly motivated and enthusiastic Junior Front of House Manager to join our high-end dining establishment. As the Junior Front of House Manager, you will play a crucial role in providing exceptional customer service, overseeing the dining experience, and supporting the overall operations of the restaurant. This is an excellent opportunity for an aspiring hospitality professional to grow their career in a prestigious and upscale dining environment.
Responsibilities:
1. Customer Service Excellence: Ensure the highest level of customer satisfaction by leading and inspiring the front-of-house team to deliver exceptional service to all guests. Address any customer concerns promptly and professionally, maintaining a positive and welcoming atmosphere.
2. Staff Supervision and Training: Assist in training and supervising the front-of-house staff, including servers, hosts/hostesses, and bartenders. Conduct regular staff meetings to communicate updates, service standards, and ensure a cohesive team environment.
3. Floor Management: Manage the dining room floor during service, ensuring smooth operations, efficient table turnovers, and timely service delivery. Coordinate with kitchen staff to maintain a seamless flow of food and beverages.
4. Reservations and Seating: Oversee the reservation system, manage seating arrangements, and accommodate special requests while optimizing table turnover and capacity.
5. Upselling and Revenue Generation: Encourage staff to upsell menu items and promote special offers to increase revenue. Implement strategies to enhance the overall dining experience and drive customer loyalty.
6. Quality Control: Monitor food presentation and service quality to ensure it meets the restaurant's high standards. Address any issues promptly and implement corrective actions as needed.
7. Health and Safety Compliance: Maintain strict adherence to health and safety regulations, ensuring a clean and safe dining environment for both customers and staff. Address any potential hazards or violations immediately.
8. Inventory Management: Assist in managing and controlling inventory, including beverages, tableware, and supplies. Coordinate with the procurement team to ensure timely restocking.
9. Reporting: Assist in tracking and reporting daily sales, tips, and other financial transactions. Work closely with the management team to analyse performance and implement strategies for improvement.
Qualifications:
- 1-2 years of experience in a supervisory or management role within the hospitality industry, preferably in an upscale dining establishment.
- Excellent interpersonal and communication skills to effectively interact with customers, staff, and management.
- Strong leadership and team-building abilities to motivate and inspire the front-of-house team.
- In-depth knowledge of food and beverage service standards, fine dining etiquette, and industry best practices.
- Exceptional organizational skills and the ability to handle multiple tasks in a fast-paced environment.
- Proficiency in PILOT point-of-sale systems is a plus.
- A passion for delivering top-notch customer service and a keen eye for detail.
- Flexibility to work evenings, weekends, and holidays as required by the business.
Education:
A high school diploma or equivalent is required. Additional certifications or relevant courses in hospitality management are desirable.
Salary:
The salary and benefits package will be competitive and commensurate with experience.
Note: this job description is intended to convey essential information about the general nature and level of work to be performed. It is not an exhaustive list of responsibilities, duties, and skills required for the position. Other duties assigned may be part of the job.
