Front Desk Agent [United States]


 

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Responsibilities:
  • Welcome customers and guests in a warm and friendly manner.
  • Ascertains their needs.
  • Assists customers in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
  • Knows all essential aspects of our business operations.
  • Monitors lobby and work area determines customer flow.
  • Responds to customer inquiries and requests in a timely, friendly, and efficient manner.
  • Facilitates correspondence with customers.
  • Acts as the site liaison for the services and sales center.
  • Works collaboratively with other staff, managers, and resources.

Front Desk Agent Qualifications / Skills:
  • Verbal Communication
  • Customer Service
  • Resolving Conflict
  • Teamwork
  • Energy Level
  • Thoroughness
  • Professionalism

Education, Experience, and Licensing Requirements:
  • High school diploma, GED, or equivalent.
  • Prior industry experience preferred.
  • Familiarity with telephone, office, and point-of-sale software a plus

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