Project/Subject: Warehousing Customer Service Job Description
ESSENTIAL FUNCTIONS
- Interacts in a good working relationship with customers and carriers by responding to all inquiries and concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner. Exceed customer expectations by providing accurate and timely information, detailed follow-up, and outstanding customer service.
- Manage and respond to in-bound and out-bound calls, emails, online orders, and inbound shipments.
- Maintain and organize delivery driver paperwork.
- Schedule deliveries.
- Build trust and a positive relationship with internal customers and carriers through communication and follow-up.
- Provides follow-up to other departments to ensure service standards are being met.
- Provide accurate and timely information by using the correct methods, processes, and tools.
- Maintain information regarding Safety and Production KPIs to include consistent reporting on KPIs.
- Organize and maintain safety and training records.
- Assist as needed with shipments.
KNOWLEDGE, SKILLS, AND ABILITIES
- Strong customer service skills via phone, email, and in-person using active listening skills.
- Flexible communication style and ability to respond to different customer personalities, maintaining professional demeanor always, respective of temperament.
- Ability to work in a team environment.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Attention to details and work accuracy is required.
- Proficient in Microsoft Office 365 including Outlook, as well as other software programs and tools needed to perform essential job functions.
EDUCATION AND WORK EXPERIENCE
- Minimum of High-School Diploma, or equivalent
- Proven customer support experience, or experience as a client service representative preferred.
- Track record of exceeding required tasks and/or goals.
- Prior warehouse experience helpful
PHYSICAL DEMANDS:
- This job operates in a warehouse office setting.
- Routinely uses standard office equipment such as computers, phones, copy machines and filing cabinets.
- Regularly required to talk and/or hear/listen.
- Ability to sit for extended periods of time.
- Work in a production environment with some level of noise.
- Required to stand, walk, use hands, fingers, and/or feet.
- Lift/carry up to 25 lbs.(pounds) and reach with hands and arms. Must be comfortable working at heights of up to 25 ft.
- walking in and around safety sensitive equipment.
- Load design and math equations to develop load consolidation.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- On-the-job training
Experience level:
- 1 year
Shift:
- 8 hour shift
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to commute/relocate:
- Compton, CA 90220: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer Service (Required)
- Warehouse (Required)
Language:
- English and Spanish (Required)
Work Location: In person
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