Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
The Epic Systems Analyst is a subject matter expert between surgical services and EPIC EMR and acts as a bridge between operational workflow and technology. You would work with our customers to ensure Epic and other applications are effective and efficient to use. This requires digesting new technology and recommending best courses of action. Consistent collaboration and open communication with our customer and IT staff is key to providing successful resolutions of concerns and implementations of new technology. You will be 1 of 2 on the Optime/Anesthesia team but will cross collaborate with all epic teams to achieve goals. The Optum/John Muir partnership provides a rewarding experience in helping our customer do what they do best, patient care.
$ads={1}
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Manage small department projects and participate in large IT projects
- Develop innovative and efficient workflows within the technology our customers use
- Assess new software applications and hardware for efficiency, effectiveness, and financial soundness or return on investment. Turn this assessment into a presentable format for our customers
- Partner and meet with our customers regularly to enhances our services
- Create and update instructional and administrative documentation for the technology we support. Educate our customers as needed
- Create comprehensive test plans for planned changes and maintain detailed notes for validation reviews
- Meet SLAs for break/fix and service requests tickets
- Remain informed on legislative, community, and customer operational changes to ensure our managed applications and hardware remain operable
- Maintain professional growth and development through seminars, workshops, and professional affiliations
- Assure patient safety, privacy, and confidentiality as appropriate or required to meet HIPAA standards
- Attends and represents team on various Epic-related committees
- Assists in developing project plans and details
- Ensures the research and documentation of project requirements, test plans, testing, and validation is completed
- Follow organization governance and change management workflows and requirements
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- Epic Optime/Anesthesia Certification
- 2+ years working in a technically related role
- 2+ years of experience with corporate related hardware, system process and/or software applications
- 2+ years of experience working with either internal or external stakeholders/customers
- 2+ years of experience with Epic Optime and Anesthesiology
- 1+ years of experience Epic Acute EMR
- Proven ability to participate in on-call after hours rotation. Estimated at to occur for 1 week every 2-3 months
- Proven ability to participate in projects and upgrades requiring after hours availability
Preferred Qualifications:
- A degree in a healthcare IT related field
- ClinDoc Certification, proficiency, or experience
- 5+ years of experience in healthcare IT industry
- Surgical experience
- Proven ability to analyze business issues and needs
- Proven ability to collaborate with internal and external stakeholders, fully proficient
Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.
California, Colorado, Connecticut, Nevada, New York, New Jersey, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island or Washington residents is $67,800 to $133,100. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
