Do you like fast-paced, ever-changing challenges, a diverse technical environment and want to provide the highest-level service to each of our clients, then you may be one of us. We want you to come and join our team!
Velonex Technologies is looking for a skilled Help Desk/Field Tech. The person in this role will be responsible for providing technical assistance with computer hardware and software and resolving technical issues for clients via providing in-person and remote assistance. This position requires on-site travel to support our clients primarily in the Santa Monica area, with travel to West Hollywood and Beverly Hills area as needed. Travel mileage is reimbursed.
Summary of duties and responsibilities (not comprehensive of all tasks):
1. Track customer issues and resolutions
2. End User support both remotely and on-site
3. Manage client's IT infrastructure including Servers, Workstations, and mobile devices
4. Able to create procedures, documentation, and reports
5. Function as first level support
6. Regular on-site visits to clients in Santa Monica area with travel to West Hollywood and Beverly Hills area as needed
What you need to succeed (minimum qualifications):
· Previous experience in IT, customer service, or other related fields
· Strong troubleshooting and critical thinking skills
· Positive and professional demeanor
· Service oriented and ready to assist people with their technology needs
· Experience with Microsoft environment; Windows, Microsoft 365, Office & cloud collaboration
· Manage client's IT infrastructure including Servers, Workstations, and mobile devices
· Able to follow & create procedures and documentation.
· Some familiarity with networking - TCP/IP, DNS, DHCP, Firewalls and Wireless networks
· Attention to detail
· Great Customer Service – we serve people by helping with their technology needs
· Ability to follow procedure
· Keep accurate documentation
What will give you a competitive edge (preferred qualifications):
· Experience working for an MSP with remote monitoring and management tools
· Experience with Mac OS helpful but not required.
· Some exposure to the design and implementation of IT solutions to fit client needs
· Some knowledge of Anti-Virus and security basics
· Initiative-taking collaborator who can work autonomously without constant supervision
Physical Requirements:
· Stand/sit/walk for extended periods of time.
· Ability to lift/push/pull 40 lbs.
Velonex Technologies fosters an environment that is both challenging and rewarding – fast-paced fun environment with a talented team of smart people who care. Velonex strives to create an atmosphere of teamwork that allows for personal growth and development with a history of great retention and advancement opportunities. We deliver technical excellence manifested in the high quality, reliability, and manageability of client networks.
*EEO Statement*
Velonex Technologies is an equal opportunity employer.
Our Core Values are who we are and in everything we do:
· We serve others
· We are committed to continuous improvement
· We are learners & sharers of knowledge
· We strive for excellence
· We do everything with honesty and integrity
Job Type: Full-time
Pay: $25.00 - $34.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: On the road
