Remote, work from home - United States
The Cigna Medicare Contracting Client Account Support Analyst will be responsible for providing internal and external agency and agent support in the areas of sales contracting service and maintenance. This individual responds to inquiries, solving problems, and ensuring agent/agency satisfaction with sales contracting and the onboarding process. The Support Analyst coordinates with business partners to ensure needs are met and potential problems are averted. This individual is responsible for keeping management and business partners informed of escalated issues and issue status.
Work Schedule - Monday - Friday, 8 am - 5 pm
(Ability to work a flexible schedule during peak season of mid-October through mid-December, including weekends and early nights)
RESPONSIBILITIES:
Processing New Agents/Agencies Contracting Requests
Validate that all required documents have been completed and submitted
Initiate background check
Initiate appointment requests
Work through hierarchy issues related to existing agent data
Create agreement and hierarchy
Process/correct any errors as identified by Contracting System
Validate documents, background check cleared, and at least one appointment to validate successful contracting
File documents as necessary into File Management System
Communicate with Recruiters/Agencies/Agents as needed to secure required documentations
Processing Maintenance Requests
Validate that all required documents have been completed and submitted
Validate that agreements and hierarchies are set up accurately
Process/correct any errors as identified by Contracting System
Communicate with Recruiters/Agencies/Agents as needed to secure required documentation
Agent/Agency Activations
Review daily report for Agents who have met requirements to be considered Ready To Sell
Process final approval of contracting
Send welcome emails
Processing Agent/Agency Terminations
Mail termination notification(s)
Terminate the active agreement in the necessary system(s)
Terminate applicable appointments
Contracting Mailbox
Monitor, research, and respond cogently to emails from Recruiters/Agencies/Agents regarding various contracting activities
REQUIREMENTS:
BA/BS degree or equivalent work experience strongly preferred
Ability to manage and effectively communicate time frames, expectations, and requirements with various types of new and existing customers/clients.
Excellent written and verbal communication skills
Excellent critical thinking and problem solving skills
Ability to work a flexible schedule during peak season of mid-October through mid-December, including weekends and early nights
Experience in Healthcare, Insurance, or Medicare Advantage preferred
Proficiency with Microsoft Office suite
Aptitude for learning and using new systems
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an hourly rate of 22 - 34 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
